Frequently Asked Questions

Everything you need to know about your AHAVA experience.

What is the standard shipping time for orders within the USA?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original condition for a full refund.

Are AHAVA products safe for sensitive skin?

Yes, all AHAVA products are allergy-tested, paraben-free, and specifically formulated with Dead Sea minerals to be gentle on sensitive skin.

Does AHAVA test its products on animals?

No, AHAVA is a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.